Reply by Empire Today

Ms. Langevin, I have read your post and located your information in our system. It appears as though we have been in contact with you regarding your padding. If you have additional concerns, please contact me directly customersupport@empiretoday.com or call 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager Customer satisfaction is important to Empire and as a member of our customer service management team, I want to work with you on a resolution.
Author's
Rochester, New Hampshire
4 comments

In oct.of 09' I bought carpeting from these people.

The Salesman who came out for the "free" estimate TOTALLY mislead their product, and we ended up going with the more expensive carpet/padding that was not included with the deal. Also, we have a 1 yr warranty.

The padding we chose as was explained to us, was totally leakproof, so nothing could get under the padding...NOT TRUE. Amongst a lot of other things that were not true.

To make a long story short, I hired an attorney and will let you all know and please please please stay away from these misleading, dishonest, very rude, non accomidating people.Thanks!

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Anonymous
#156923

THANK YOU,THANK YOU,THANK YOU,....SO GLAD I FOUND THIS SITE, I HAVE HAD SOME HORIBLE EXPERIENCES WITH HOME C0NTRACTORS...I WAS ABOUT TO CALL EMPIRE FOR FLOORING HERE IN ATLANTA...THAT WONT HAPPEN, I DONOT NEED ANOTHER HORRIBLE EXPERIENCE........WHY ARE SO MANY COMPANIES SO DISHONEST OR SO UNPROFESSIONAL...ITS SAD THAT THIS IS THE WORLD WE LIVE IN NOW.

Anonymous
#143168

As this complaint states, we were mislead. Most of the things we specifically told the salesman we did not want, we GOT! I could have bought a perfectly good carpet from a local company and saved over $1000.

Anonymous
#143152

tks.for the reviews, all of them.

We were going to contact them for an est.but there are so many complaints, we decided to go with a local, reptable company and pay for a quality carpet, quality installation and someone that will stand behind there product.

Anonymous
#141215

We are currently researching your concerns. We are dedicated to service and satisfaction. A representative from our customer service team will continue to be in contact with you to assist with all your concerns.

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