Reply by Empire Today

I apologize for your recent experience and for the lack of response you received from customer service. Customer satisfaction is extremely important to us and I would like for a member of our team to speak with you about your concerns and also work toward a resolution. We stand by our products and we want to help you. If possible, would you be able to contact us 888-588-2315 x4195 or email us at with your contact information and we will follow back promptly. Rebekah Clerk, National Customer Service Manager.
Midland, Michigan

Bought high priced carpet, not even four months later our carpet is JUNK! Supposed to warranty it, but two months after my initial call, we still have no new carpet.

This is a *** company, managers are a joke, and I was actually told by the manager that I purchased UGLY carpet! Please do not buy their carpet. I've been placed on hold to eventually be hung up on, or have been hung up on while hearing laughter in the background. I just got off of another call from the guy who was supposed to show up tonight, and BIG surprise!!!!

NO ONE IS SHOWING UP!!!!! We have friends who have spent WAY less from local carpet retailers, and have SUPERIOR carpet compared to Empire's ***!!!

Product or Service Mentioned: Empire Today Manager.

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