Reply by Empire Today

Dear Bill,
Our mission is to make beautiful new floors easy for all of our customers. We put our customers first and act with a sense of urgency to address their concerns from start to finish.
We regret to hear about the miscommunication that you received, and assure you that we take your concerns seriously. We’ll be following up with you shortly to discuss your experience and start working on a solution.
Thank you,
-ET Customer Support.
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2300 Garrison Blvd, Baltimore, MD 21216
1.2
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0 comments

Empire Carpet installation is not a good experience.

The Empire Carpet salesman assured us that as long as all furniture drawers were empty, the installers would disassemble and more the furniture as needed, all part of the price.

As it turned out, Empire Carpet installation personnel will disassemble and more furniture.

Empire Carpet installation personnel WILL NOT re-assemble and return the furniture to its original place.

After 2 repeat calls to Empire Carpet installation hotline, who re-scheduled 2 new appointments to reassemble and move the furniture back to their original places, Noone Showed Up.

This very important insight will be most useful to the elderly and handicapped.

Keep this in mind if Empire Carpet personnel tell you moving and returning furniture to its original place is part of the cost. My experience shows this is simply not true.

Product or Service Mentioned: Empire Today Carpet Installation.

Reason of review: Poor customer service.

Monetary Loss: $1000.

Preferred solution: refund part of my price.

I didn't like: Installation.

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