Empire Today's reply to:
Empire Today - Empire Carpet-poor customer service, inferior carpet
Within approximately a year there were unusual markings on the carpet in several rooms.I called customer service and they sent a technician.
He said that these were what they called "water marks" and that the manufacturer would not consider this a defect so they probably wouldn't replace the carpet. However, he would turn in his report and someone would get back to me. That never happened. I had to run them down and got the same excuse that the technician had given me.
I called to speak to a supervisor and after several days was given the same excuse.Bottom line, I'm sorry they are having problems with the manufacturer but that shouldn't excuse their customer service to me, the customer.
Monetary Loss: $4.