I just bought a house and I wanted to get quotes from 3 different places before I made a decision. The first 2 places were both local "mom and pop" type carpet stores. One was $3500, which seemed too high, and the second one told me $2350. I decided to get the last quote from Empire, since they always say "60% off" and that they match any price.
The whole experience was a disaster. They said they'd be there between 11am and 1pm, and no-show by 1:30---I was annoyed. Called the 800# and they said the Sales Rep came at 11:00am and no one let them in. Hello??? How about calling the 2 contact numbers that I provided? So that was a waste of 3 hours waiting for nothing. I rescheduled to have them come back at 6pm.
The sales rep had 3 samples, which he referred to as good, better and best. Well, even his best one was still a lousy quality. It was worse than the cheapest stuff at the local place! Also, he would not give a price "per square yard" which is how carpet is priced and measured everywhere else. I kept pressing for it, and he would only say "Empire believes in giving one price for the whole job. This includes tack strips, padding, labor, tax, etc. and the price won't change." Well, that's great, but why can't you break it down and tell me the price of each individual part of the job? Anyway...in the end, he quoted $4500 for the job, and that wasn't even the nicest carpet. SO OVERPRICED!! That's almost twice as much as the place I ended up using. Don't use them! He probably didn't know I already had other quotes, he kept saying how Empire was SO much lower priced than everywhere else. You could also tell just by touching that the carpet was poor quality. Not enough color choices either. No way!
Monetary Loss: $4500.