Reply by Empire Today

Maxine, I understand you have been in contact with the head of our Marketing and Communications Team and that she has addressed your situation with customer service and the market. I would like to apologize again that we were not able to meet your expectations in scheduling an in-home appointment. Since we do not have any retail stores, we take the scheduling of our appointments very seriously. It is the only way we are able to show customers our products and help them to learn more about shopping and purchasing with us. If you have any more questions or concerns before this time, please feel free to contact Marlo or you can email Rebekah Clerk, National Customer Service Manager at or via phone at 888-588-2315 x4195.
Buckley, Washington

I have scheduled appointments with Empire Carpets that are then canceled on the day of, the excuse being that there is no representative in the area.

"Why make the appointment in the first place?" i asked them?

"Because we never know whether there will be reps in the area until the morning of the appointment."

"Meantime I have taken half a day off work. Is this really how you do business?"

"I'm sorry, but there are no reps in the area, we will have to reschedule."

And so on.

I don't know how a business that doesn't honor its appointments or respect its customers is able to still be in business. It is disgusting behavior.

If anyone can shed light on this matter i would be immensely grateful.

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