Reply by Empire Today

We apologize that you did not have a positive experience with your in-home estimate. It is Empire’s goal to make home improvements as convenient as possible for our customers. If there are any issues that arise, we will work with customers to be sure they are satisfied. Although you did not have product installed, I would like the opportunity to follow up with you to learn more about your experience. Since we do not have your contact information, please feel free to email us at or call 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Miami, Florida

I contact Empire Carpet for an in-home estimate. The salesman, Sarkis, told me they could get me approved, no problem. He did not show me how he got the ridiculously high estimate, just the total amount. He also told me how bad my place looked.

Someone from Empire called me on the day I was to cancel the contract and told me that I had been approved and scheduled an installation.

When the installer came out, NOT FROM EMPIRE, he wanted cash! I told him I had been approved for financing. I called my salesman who told me, "yes I had been approved and he would call the manager." Then some guy from finance called me and said I had not been approved and this has never happened before. Right!

I'm SO GLAD they did not install anything for me. The workman started touching my valuable items to move them without my authorization and the foreman said he couldn't do the whole floor - I would have to paint some of it. What? That would have looked horrible.

Product or Service Mentioned: Empire Today Flooring.

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