Reply by Empire Today

Frank, we’re disappointed to hear about any confusion or miscommunication that occurred during your sales appointment. We’d like to speak to you about your concerns and work towards a resolution. We’ve been in contact with you, and we look forward to hearing back from you so that we can discuss this matter in more detail. If you have any questions, please call us at 888-588-2315 x4195 or email Thank you. Rebekah Clerk, National Customer Service Manager
Washington, District Of Columbia

Empire Carpet showed up for a free estimate and never offered the buy 1 room get 2 free special, When we brought it up to the rep he said his offer was much better but the estimate was no different to the other companies we contacted. i asked about financing and after that we where basically ignored and the only reason that I called them was that they advertised next day installation which is a joke! the rep never called back he drove over from the fresno area his number is (559)433-5582 this guy promised that the company was good and here we sit waiting for another company noe and having to stay at our daughters because os this inconvenience in short do not trust Empir Carpet!

Product or Service Mentioned: Empire Today Estimate.

Monetary Loss: $5000.

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