Reply by Empire Today

Brigette, we’re sorry to hear about the issues you’ve been experiencing with your product post-installation. We can assure you that we provide only quality, name-brand products, and we are committed to working with our customers whenever a problem arises. We’d like to discuss your concerns with you further, so a member of our customer service team will be reaching out to you soon to work towards a resolution. If you have any questions, please contact us at 888-588-2315 x4195 or email Thank you. Rebekah Clerk, National Customer Service Manager
Oakdale, New York

We bought our berber carpet from Empire Today in Sept 2011. The salesman was very pleasant and only mentioned BIG carpet manufacturers NEVER did he mentioned Phenix.

LIAR! The carpet that was installed in our bedrooms and hallway ended up being a "looser" loop that we saw on the sample. The carpet already looks horrible and we are always having constant snags. The installer did not even put in padding in certain areas and I complained to Empire Today.

They sent out someone they call a non biased carpet professional to check and make sure there was nothing wrong with installation and such. He fixed the area with missing padding but we later discovered that where the original installer "overdosed" on use of staples, there was little holes where the second installer pulled out the staples to fix the padding. Now, it looks even worse. EVEN, the non biased carpet installer said that the carpet we bought was POOR QUALITY / NOT A GOOD CARPET.

AND, the Customer Service Manager basically said all the GENERIC RESPONSES about not a warranty issue or that they would upgrade at a discounted price. I am in Customer Service and this is NOT CUSTOMER SERVICE. This is a rip off and WILL NEVER USE EMPIRE AGAIN! My pain now is that I have to pay for this ROTTEN CARPET.

I HATE MY CARPET but I am glad I am not alone.

There are others out there that are not happy and getting the same "no help" from Empire.

Product or Service Mentioned: Empire Today Installation.

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