I recently (by recently I mean 6 monthes ago) purchased empire carpet at the price of 3500 (rounding) because I wanted the highest traffic level and highest quality....turns out that "quality" is ***!
The carpet ( apparently a level 4 traffic) is extremely matted and dull and snagging and coming up aeverywhere and I could just go on and on!!
I tried to contact empire about it they offered to send one of their carpet people out...yeah not happening since the word THEIR is implied.
Needless to say I have contacted a lawyer because they have made things so unapproachable!!!!
We will just have to see...
Monetary Loss: $3500.