Reply by Empire Today

Erin, I apologize for the problems you have experienced with your carpet purchase. All of our carpet products come with manufacturer product and installation warranties. Although some time has elapsed, if there is anything we can do to reach a resolution with you - we are happy to help. Feel free to email me at or call 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Monroe, Michigan

I recently (by recently I mean 6 monthes ago) purchased empire carpet at the price of 3500 (rounding) because I wanted the highest traffic level and highest quality....turns out that "quality" is ***!

The carpet ( apparently a level 4 traffic) is extremely matted and dull and snagging and coming up aeverywhere and I could just go on and on!!

I tried to contact empire about it they offered to send one of their carpet people out...yeah not happening since the word THEIR is implied.

Needless to say I have contacted a lawyer because they have made things so unapproachable!!!!

We will just have to see...

Monetary Loss: $3500.

Do You Have Something To Say ?
Write a review

Comments is temporarily operating in read-only mode and users cannot make any changes to the information, publish comments or reviews. Please come back in a couple of minutes.


Thanks for your comments. I was hust about to call to order the "buy one room, get 2 rooms free" offer.

I will go elsewhere. A very heartfelt thank you to all who wrote.


Folks I don't mean to sound negative but when you think about it's your fault for being so naive. What companny that you know spend hundreds of thousand of dollars in marketing and than you go on like a fool and expect them to give you anything for a true 60% off let alone for FREE! remember the old addage and DON"T FORGET IT "IF IT SOUNDS TOO GOOD TO BE TRUE, IT IS!!!"


I had the same experience as JS, above. Single female, pushy salesman, price dropped everytime I said no.

He stated his lowerst price was only good for that day only. Lo and behold, a week later someone called from corp. and honored that price. Installation date confirmed friday night.

Sat morning "product on backorder". Why did they confirm the night before? Installer a mess. Never Never Never use them!

I complained to Customer Service, and their "supervisor" did nothing but argue with me and defend his company. Horrid customer service, ethics.


Opps - I see now that your format is ddmmyyyy - sorry for the misread.

Cancel the maintenance call!


Hey Pissed Consumer site people - your calendar/clock is off. You indicated that I posted 2/9/2010 at at 3:35 - it's really 9/2/2010 at 12:35 a.m. pacific time!!!

It's maintenance time.


I was about to call Empire for a full house quote, but after reading the comments I think I'll look elsewhere. Thanks to all who took the time to report their experiences.


Thanks, everybody, for taking the time to comment on you experiences with this company & it's extremely poor performance. I was about to call them for full house carpet replacement; glad I read this first.


I'm glad checked these comments before calling Empire. I'll find someone else.


Wow! So glad I looked here first.

I was ready to call Empire to do my house. Thanks to everyone for the heads up.


Wow, Thank's so much for the internet!!!!

Was looking for the Empire website & decided to read this page first. Thank all that posted their experience. Saved us money & trouble


Empire is nothing but a true scam. They come to your house and talk the big talk.

They measure your whole house to give you a price that is SUPER HIGH. When I say super high, it is not even comparable to anything else in the market. They quoted me thousands of dollars for hardwood that should cost 90% less. They are horrible multi marketing.

They don't have the best product. They are just out there trying to fool you. Go with someone who is running their own business or someone seriously genuine. Shop shop shop and don't fall for 60% off or buy one and get 2 free etc.

They will price it so high and then give you discount.

60% off is to lure you in............... I AM DISAPPOINTED and they are NOT no Better Business Bureau.


Empire's sales rep was very pushy when he came to my house, I am a single female and felt threatened by him in my home. He also wanted a down payment I said I have yet to agree to anything, well then the price dropped.

It was originally $12,000 then 60% off brought it to $8,000 (Do the math) then he dropped the price to $6,000.....

I was very disappointed with them. I will be going elsewhere for a quote


i work for a competitor of Empire Carpet , and I can tell you that every single customer who visits us , after Empire has been to their home is an automatic sale.Its hard to believe that a company that engages in some of the most decietful practices , and treats their customers with such contemp can be so successful.We had 2 of our employees leave us to work for Empire and both returned for the same reason...they had a conscience


DO NOT BUY FROM EMPIRE!! They will rip you off.

Ive seen it first hand... There sales that they run on advertisements mean *** (ex.60% OFF, buy 1 get 2 free...) if you are wise you will get several quotes. Most likely you will find a great carpet for a great price through your local mom and pop shop. EMPIRE products are Sh**.

and they have a poor selection. GO TO A SHOW ROOM FOR FLOORs at a mom and pop shop. Much better selection...

-AND DO NOT WORK FOR THEM!! BE prepared to be on call every day from 9am to 9pm.

working strange hours.Having a car PACKED with flooring samples all the time. You have to sell every deal the first time you are in the home otherwise its a 90% chance they wont go with empire because there so expensive. they are very cut throat too and will burn a contractor/sales rep if they have too. for example...

If you sell a floor and its for 5k. and your customer can only come up with 2k to give to empire... They come after YOU(the salesman/contractor) for the remaining balance due. And expect you to keep working for them.

did i mention its commission only? if you don't sell you make nothing. that's right, NOTHING! No benefits.

Its only a good job if you are a good lire and have that used car salesmen act going on. Im honest and that's why I could not stay with the company and decided to tell the truth to YOU the consumer.SPEAK OUT FOR WHAT IS RITE!

I hope you have read this and please write what you think or ask questions if you are even considering working for them. Thanks


I am in the process of finding a company to re-do all the carpeting in my house. I saw the ad for Empire that is buy one room get 2 free so I was planning on contacting them.

I am so glad I found this site and you and everyone have taken the time to post your experiences with them. Thanks- I will take my business elsewhere.

Boron, California, United States #96208

EMPIRE STOLE FROM MY HOUSE. Do not use this so called company.

Use a local community carptet store that can stand behind their service. One of the sub contractors who installed our carpet brought their 14 year old son to our house and he stole our iPod in broad daylight. Hellen Brown and Tim Sherwin (Regional Customer Service Manager) could care less and will not reimburse us for this even with a police report filed. THIS COMPANY IS A SCAM.



Wow! I called to make an appointment after I saw a 60% off sale commercial. When I asked the operator the question, "60% off of what?" He stammered and stuttered. I told him I would call him back after I took a peek at some reviews. YIKES!

Thanks for posting.

Seems like the various States Attorney General needs to get off their fat ***!!



I am currently looking for carpet and have thought about calling Empire??

I will have to do more research, thanks for posting your comments....


I worked for Empire Carpet. My advice. DON'T BUY FROM THEM.


I had a representative from Empire come over today to give me an estimate. I asked what the costs per square foot for two different carpets and was told "we don't price by square foot". Shortly thereafter the representative began measuring the carpet area... But they don't price by square foot??? After the person finished measuring they gave me a quote (not a good price at all as I've gotten several quotes) so I asked what the total square footage was that she had measured (and she had written on her pad) and she told me that she couldn't tell me!!!

Long story short - I pitched the *** out the door immediately. It was a good move on my part.