I am very disappointed with Empire. The Rep came to our home 2 weeks ago for a consultation. As she left she backed up into our mail box. She called me an hour later to let us know. She said she would 'send out a handyman' the following week. My husband was furious and of course had to fix the mail box himself. We spend about $50 on material plus my husbands' time.
I called corporate and they informed me that we would receive reimbursement for the damages. I tried to contact the District Manager 'Jeremy' and Jeanette the 'office manager' at the Greenville office was rather rude when I explained our situation and why I needed to speak with the manager. She promised that she would pass on my information and that 'Jeremy' the manager would call me back and ensure a reimbursement.
I have not received 1 call or email to resolve this, much less a reimbursement check!!!
Empire carpet is shameful!
#1 they are very 'backwards' in their quoting and pricing (everything is down by paper and pen (cavemen style) .... you ever hear of supplying your reps with a lap top and even using a simple template formula in an Excel file????? So that they don't have to take up an entire evening of peoples time?!
#2 Not resolving a customer complaint and issue like a 'hit mail box' is just horrible business practice.
#3 I put down a deposit of $200 to hold the pricing should other vendors come in competitively - but after this incident I cancelled my order the next day, Friday and OH MY OH MY they gave me the 'run around' to get my refund. Then by Monday I had not recieved a cancellation email confirmation so I called in and just as I called I received an email Confirming installation!!! I was furious and the rep on the line advised that 'someone' by some strange name had called in and re-activated the order.
Product or Service Mentioned: Empire Today Installation.