I had an appointment scheduled for 6-8 PM being told the appointment takes an hour, thus needing to keep open 3 hours. My wife works in the city and took an earlier train to be home for the appointment.
I scheduled work appointments for other nights to keep the time slot open. We have two children and assist with caring for my grandmother, and had to work around their schedules. Empire calls us at 7:30 to CANCEL because they are running behind. No offer to come late or to make up for the inconvenience.
When I called to complain, I was offered to reschedule and be given a $50 credit. How does this make up for my 3-hour committment, and another 3 hours. Plus I called on Empire per my need to get this done soon.
The company should be embarrassed considering it's misadvertisement of Empire TODAY and poor customer service. As an owner of a construction business, I will be referring my customers to a different carpet installation company going forward.
Product or Service Mentioned: Empire Today Installation.