Reply by Empire Today

Cheryl, we were disappointed to hear about your experience, as it is not in line with our high standards of customer service. We understand that we’ve spoken to you about the status of your refund and that you should be receiving it soon. If you have any questions, please contact us at 888-588-2315 x4195 or email Thank you. Rebekah Clerk, National Customer Service Manager.
Union, New Jersey

I get a call yesterday confirming my appt toady. I get a call this morning saying I will be there at 8:30am to install your carpet.

I ask the gentlemen if he could make me his last appt and not the first, as I need to get to work. He told me he would call me right back. After an hour of waiting I call him back only to find out he was not coming that he had no appointment for me. I hit the ceiling, so I called scheduling department who proceeded to tell me that they did not have the carpet I wanted and that they would need to reschedule.

WHAT? After I called my job and told them I would not be able to come in today. How can you call the day before to confirm the appointment if you don't have the carpet? how can you call say u on your way if you don't have the carpet?

So my sales rep calls and tells me oh sorry we don't have the carpet but i can get u another one. So I ask for the same price? He say know.....WHAT? And what about my job I had to call in who's going to confiscate me for that?

So I tell him to cancel my order. he continues to tell me what carpet he's going to give me....Did he not understand the words coming out of my mouth? I said cancel the order. He proceed to talk about another 10 minutes.

At this time I am so frustrated. I WANT TO CANCEL THE ORDER AND GET MY DEPOSIT BACK.

Is it that difficult to understand? Now the wait is on to see how fast I will get my deposit back, hope that department is not as bad as sale, installers, and schedulers.

Product or Service Mentioned: Empire Today Installation.

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