I get a call yesterday confirming my appt toady. I get a call this morning saying I will be there at 8:30am to install your carpet.
I ask the gentlemen if he could make me his last appt and not the first, as I need to get to work. He told me he would call me right back. After an hour of waiting I call him back only to find out he was not coming that he had no appointment for me. I hit the ceiling, so I called scheduling department who proceeded to tell me that they did not have the carpet I wanted and that they would need to reschedule.
WHAT? After I called my job and told them I would not be able to come in today. How can you call the day before to confirm the appointment if you don't have the carpet? how can you call say u on your way if you don't have the carpet?
So my sales rep calls and tells me oh sorry we don't have the carpet but i can get u another one. So I ask for the same price? He say know.....WHAT? And what about my job I had to call in who's going to confiscate me for that?
So I tell him to cancel my order. he continues to tell me what carpet he's going to give me....Did he not understand the words coming out of my mouth? I said cancel the order. He proceed to talk about another 10 minutes.
At this time I am so frustrated. I WANT TO CANCEL THE ORDER AND GET MY DEPOSIT BACK.
Is it that difficult to understand? Now the wait is on to see how fast I will get my deposit back, hope that department is not as bad as sale, installers, and schedulers.
Product or Service Mentioned: Empire Today Installation.