Empire Today's reply to:
Empire Today - Empire Carpet has no low price guarantee
On Empire Carpet's website, they claim to have a "Low Price Guarantee" where they guarantee they will "beat" a competitor's written estimate on a similar product and the estimate cannot be for a clearance items and a few other restrictions which don't apply to my situation.
I had the Empire guy at my house a few days ago and had a written quote dated that same day from a big box store.
Empire's estimate was MORE THAN DOUBLE their competitor (for Empire's cheapest carpet). When we showed the estimate to the Empire guy, he called his "boss" and found out the lowest price he could get for us and it was almost double. I asked why Empire claims to have a low price guarantee stated on the website and his only response was that he is not allowed to go lower than what his boss tells him.
The written estimate met all of the requirements as detailed on their website but they do not honor their low price guarantee.
But after reading the comments about the quality of Empire's carpets, I am glad we decided to go with one of their competitors.
Review about: Empire Today Estimate.
Monetary Loss: $800.