Reply by Empire Today

Jessica, I’m disappointed that we weren’t able to meet your expectations regarding our Low Price Guarantee program, and I apologize if the conditions of the program weren’t clearly explained to you during your appointment. It’s my understanding that a member of our customer service team has reached out to you today and clarified the conditions of our price guarantee. If you have any further questions, please feel free to email me at or contact me via phone at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
New York, New York

On Empire Carpet's website, they claim to have a "Low Price Guarantee" where they guarantee they will "beat" a competitor's written estimate on a similar product and the estimate cannot be for a clearance items and a few other restrictions which don't apply to my situation.

I had the Empire guy at my house a few days ago and had a written quote dated that same day from a big box store.

Empire's estimate was MORE THAN DOUBLE their competitor (for Empire's cheapest carpet). When we showed the estimate to the Empire guy, he called his "boss" and found out the lowest price he could get for us and it was almost double. I asked why Empire claims to have a low price guarantee stated on the website and his only response was that he is not allowed to go lower than what his boss tells him.

The written estimate met all of the requirements as detailed on their website but they do not honor their low price guarantee.

But after reading the comments about the quality of Empire's carpets, I am glad we decided to go with one of their competitors.

Product or Service Mentioned: Empire Today Estimate.

Monetary Loss: $800.

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