Reply by Empire Today

Mr. and Mrs. Foreman, We’ve read your post and been able to look up your account and reach out to you. It’s my understanding that you’ve spoken with our customer service team and we’re working with you and the financing company to address your concerns. If you have any further questions, you can email me at customer or contact me via phone at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Fremont, California

Empire Carpet is a scam. I had carpet installed last year @ March 2010.

No interest for 1 yr. I've never received a statement from their finance company (Wells Financial Service) nor did I receive any emails about the loan. I phoned Empire on April 5, 2010 inquiring about a statement and the rep who went by the name "Kalil" stated he would send it out. I never received one.

I phoned again in May, no statement was sent. In Mar of 2011, I've been receiving calls daily to make a payment.

I explained to the reps what happened,and I would be willing to pay only if they start the special over because of their negligence. They are not willing to do so.

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