Reply by Empire Today

I’ve reviewed your post and apologize for the level of service that you received from our Sales Representative. I would like the opportunity to have a member of our Customer Service Management Team review your file so we can follow back with the Sales Management Team in the market. However, based on your post, I’m not able to pull your contact information. If possible, would you be able to contact Rebekah Clerk, National Customer Service Manager at customersupport@empiretoday.com or call 888-588-2315 x4195. She will be able to gather the information so we can further review the details. Bridget Moscatello, Vice President of Customer Operations.
Author's
Reston, Virginia
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The Empire carpet representative estimated $5500.00 for my 900 square foot rec room.After I recovered from the shock of her estimate, i told the rep i have a verbal estimate for $2500.00.

She immediately got on the phone with her "supervisor" and together they decided the carpet really would only be $2400.00. In the end, i paid $1800.00 for the carpet from a third source local reputable carpet store.

I won't trust Empire and their practices ever again, nor would i recommend them to anyone.If you do engage with them, make sure you have a couple other estimates before you let them into your home.

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