Reply by Empire Today

Maureen, we apologize for the issues you’ve experienced with your renovated basement. It’s always our goal for each and every customer to be satisfied with the end results in their home and it’s disappointing to hear that this isn’t the case. We are dedicated to working with any customer experiencing concerns and understand that we did speak with you and are working towards a resolution. If you have any further questions or concerns throughout this resolution process, please don’t hesitate to email us at or call us at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Mahopac, New York

I had Empire Today (Empire Carpet) install a new Berber carpet in my finished basement. They came 3 hours late to the install and worked until 8:30 at night.

I was not at home my my wife was busy with the kids when they finished. When I got home and inspected the job I found visible seams running the 24 foot length of my carpet another seam was visible accross the entrance and top of the stairs was not capped so it will easily pull up. In addition, my newly sheetrocked and painted walls had two holes in it from their knee kicker.

Customer Service is useless and does not call you back.

they do not care once they have you money. They do poor work and do not stand behind it - DO NOT USE THEM.

Product or Service Mentioned: Empire Today Installation.

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