Reply by Empire Today

Lee, we've read and responded to your previous online post. I understand we're working with you to resolve your concerns regarding your experience and installation, but if you have any further questions or concerns you can email me at or contact me via phone at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Chicago, Illinois

Scheduling an In Home Estimate only took a few minutes, The time it took to fix all of the errors, and chaos caused by Empire Carpet took up time myself, and my wife, and my father took off from work. Every room in my home was taken apart and left in pieces for four days.

The Bottom Line:

During the sales inquiry, I was judged by my age/and appearance whether I would be able to be approved for a loan for flooring in the home that I own. Turns out I was approved for the full amount.

During the sales inquiry, I asked if the "uneven" flooring needed to be removed. The Empire Representative said, "No". On the 2nd day of installation I was informed my floors were uneven and empire raised my prices even though the original salesman.

During the sales inquiry, our Empire Representative scheduled our Hardwood Flooring and Ceramic Tiling on the following day (wednesday). The following day Empire had the Ceramic and Hardwood flooring contractors re-routed throughout the day. We never had our installation completed on that day (Wednesday).

After never showing up to our home during my usual work day; Empire refuses to reimburse me for any of my lost time. Even though they scheduled an appointment with me and never showed up.

On Thursday, My pregnant wife and I were in the hospital for a baby delivery..

On Friday, the Ceramic Tiling contractor came and finished his job. But the Hardwood Flooring installers informed me that the documented job Empire told them, was not right. Empire is now requesting that I pay more money for the miscommunication with the contractors and the Empire Representative. After a 2 hour phone conversation with the stubborn Empire customer service I saved myself from these overcharges.

On Friday, the Carpet installers came to our home and said it was impossible to do there job since Empire over booked our installation days. They left and we had to reschedule once again for the following day

I know that some of my accusations against Empire are minor but every single irritating moment plays an effect on my views of Empire Carpet. During this process I have learned that Empire hires outside contractors to complete the In Home installation. In the future I plan to eliminate the middle man and work with the contractors directly rather than Empire Carpet.

Product or Service Mentioned: Empire Today Installation.

Monetary Loss: $10000.

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