Reply by Empire Today

Brad, I’ve read your post and would like to apologize for the mistake that was made with the amount of product that was sent for your installation. While we weren’t able to arrange for someone to come out today, I understand we’ve spoken with you and the installation team and found a time tomorrow that works with your schedule. Thank you for bringing this situation to our attention and for allowing us the opportunity to work with you to make things right. If you have any additional questions or concerns, you can contact me via phone at 888-588-2315 x4195 or email me at Rebekah Clerk, National Customer Service Manager.
Camp Hill, Pennsylvania

My experience with Empire from the start was not a very good one.

We are doing new construction, had a salesman come out and give us a quote. When I called him back to state we were ready for carpet, he didn't return my call. It was about two months later but we weren't ready yet.

Called Empire to find out he was no longer with the company and since over 30 days I could re-scheduled another in home quote.

Received the second quote and scheduled installation of carpet. On the day of installation they did not call us to give a window of time. I called the customer service department twice and the installer still never called.

They showed up around 3pm on that day only to find they did not have enough carpet! After speaking with their manager, "he stated that they were coming from Baltimore, MD which is an hour away from me". Said they would have to come back.

I told them I wanted to cancel the order since extremely dissatisfied with their customer service. I did not purchase any carpet that was on their special and was spending approx. 4k, so obviously they are not interested in my business.

Product or Service Mentioned: Empire Today Installation.

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