Reply by Empire Today

Mary Ellen, I apologize for the issues you’ve experienced with your installation. I understand that a member of Customer Service Team spoke with you today and that a repair has been scheduled for the coming weeks. Your satisfaction is very important to us and a member of our team will be following back with you after your repair appointment to make sure everything went smoothly for you and that you’re happy with the results. If you have any further questions or concerns before this time, please feel free to email me at or contact me via phone at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Marshalls Creek, Pennsylvania

on april 26 we had entire house carpeted by empire carpets

The young men did not get here until noon.they had already finished one large job and seemed tired before they even started our house. we have issues with seams showing and can feel a ridge where they joined the seams together , all furniture was not put back, by 6:00 they seemed to just want to get done and left some bedroom furniture in the bathroom

closet doors were not adjusted to height of carpet

door guides were not replaced

padding was not what we expected

plaster chipped on wall

Monetary Loss: $5.

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