Reply by Empire Today

We apologize that you did not have a positive experience with your In-Home Estimate. We would like the opportunity to speak with you regarding the concerns you have regarding Empire Today. Customer satisfaction is extremely important to us and we do our best to provide a resolution to customers that experience problems. Our sales representatives work with each customer to understand their needs and ensure they are provided the right products at the right price. There are many factors that go into our fully installed price including the product cost, padding, sales, floor preparation, square footage of the area, moving of furniture, etc. We also offer a Low Price Guarantee in which we'll beat any competitive offer. If a customer finds a better quote and has met the criteria for our Low Price Guarantee Program, we will honor the quote. Empire works with leading manufacturers and carries a wide assortment of products and styles to meet the needs of our customers' lifestyles. Customer satisfaction is extremely important to us. If possible, we would like if you could contact a member of our team to discuss your concerns so we can provide you a resolution. Please feel free to email us at customersupport@empiretoday.com or contact me via phone at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Author's
Bolingbrook, Illinois
1 comment

I own a bunch of apartment buildings and am used to getting new carpet. I have a good idea of how much it costs and the quality associated with the brand of carpet.

I invited Empire for a estimate and the guy showed up trying to act as if he was some kind of carpet guru.

I asked him what brand of carpet Empire would be installing and he could not name it. How can you NOT KNOW what brand of carpet you are going to install but still be able to price someone?

He measures the 2 rooms and living room that were going to get carpet and gives me a price...get this...of 4,000 (with the lowest quality pad they offer). He then says that he has installation available the next day. He also says that he can knock $500.00 off the price....

That is when I asked him to leave. I had gotton similar sized apartments carpeted for $900.00 with the best padding. He said that I was trying to negotiate and that he could do it for $3,000 and that my $900.00 carpet was probably a "crappy" quality...This guy was a joke.

I gave him a call a few days ago to see what $900.00 carpet looks like...he has not returned my call obviously.

Bottomline: DO NOT DO BUSINESS WITH EMPIRE they are money parasites.

They will tell you a high price upfront and then try to knock it down by a few hundred to make you feel good. They will also try to use high pressure tactics to pressure you into buying right then and there.

Do not do business with these people, they are NOT HONEST.

Review about: Empire Today Installation.

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Business Response
#144238

Thank you for bringing your sales experience to our attention. We apologize for any inconvenience, and our customer service team would like to work with you to explore a resolution. Please contact us at 800-588-2300 so we can assist you.

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