Reply by Empire Today

Our Sales Representatives during the in-home estimate will work with each customer on understanding their needs and expectations. Empire provides a fully installed estimate during the time of the appointment. Depending on the products selected, the room's square footage and other costs depending on the customers needs for the projects, pricing can vary. We also offer a Low Price Guarantee in which we'll beat any competitive offer. We stand behind our service and products; however, if a customer finds a better quote and has met the criteria for our Low Price Guarantee Program, we will honor the quote. I would really like the opportunity to speak with you regarding your appointment and review the estimate that you were presented. Once I have some additional details, the information can be located in our system. Rebekah Clerk, National Customer Service Manager - customersupport@empiretoday.com or via phone at 888-588-2315 x4195.
Author's
Los Angeles, California
0 comments

Seems like a good company but triple, triple the quotes we got elsewhere.The sales guy said he was giving the family discount only if we booked right away.

Says he understood our situation. Not sure what he was talking about at all, just standard sales tactics. For instance just before he completed the quote he talked about another job that was triple and he would not charge us that much as though we were best friends.

Stinks that they spend almost three hours of your time to give you a quote that is outrageous.They are good if you want to pay the most and get the work done the next day.

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