Reply by Empire Today

I would like the opportunity to speak with you regarding the problems with your mother’s carpet. Customer satisfaction is truly important to Empire. As a member of our customer service team, I apologize for the way your inspection was handled. What you have described is not how we typically handle servicing our customers as Empire’s goal is to provide world-class service. All of our products are backed by manufacturer and installation warranties. We are happy to work with your on identifying the concern and assisting in providing a resolution. Since we do not have your contact information, if possible, would you please contact us so we can provide you a resolution, please feel free to email us at customersupport@empiretoday.com or call 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Author's
Madison, New York
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We had carpet installed in my mothers home about 6 months later it started to

bunch. A little old lady and the carpet could not handle her. They sent someone from the company to check on it. He threw a nickle in the air landed on the carpet said it was fine. I could not belive the way it was handled. After many calls they fixed it. Only to have it bunch again a few months later.

When we called them to come out again to fix the problem we were told there would be a charge of $65.oo. Would not buy from them again bad quailty and they do not stand behind their work.

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