Reply by Empire Today

Mr. and Mrs. Bhati, we’re sorry you’ve experienced problems with your product. It’s our understanding that we’ve attempted to resolve this issue with you. We’d still like to help you with your repairs and if you’d reconsider, please feel free to email us at customersupport@empiretoday.com or call us at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Author's
Washington, District Of Columbia
0 comments

I got new carpet from empire they are a scam an hour after they left we found a black spot on the carpet and they said they are not going to come fix it and they think we did it when it was them cause we cant mess something up in a hour. They did it not us and they wont come fix it when they told us it under warranty and now they lying saying only installation is warranty and it stain proof carpet. Never go to empire huge scam it cheap but huge scam horrible coustomer service never i say never ever go to empire

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