Reply by Empire Today

Helen, I've read your post and apologize for the inconvenience this has caused you so near the holiday season. I was able to review your account. It appears we are working with you to replace the area damaged by your dog and the repair was scheduled to be completed at the end of last week.If by chance this information is incorrect or you have any other questions, please feel free to email me at or via phone at 888-588-2315 ext. 5560. Marlo Michalek, Vice President Marketing
Chicago, Illinois

Empire's sales agents will tell you anything you want to hear. We were looking to buy laminate wood instead of carpet because our dog had ripped up the Berber we currently had.

The sales agent insisted we should buy upgraded carpet because the dog would not be able to rip it up.

After our dog ripped the carpet up we were told that this was damage on our part so they would not cover it. The sales agent denies he ever said our dog would not be able to rip it up so we are left with $4,000 worthless carpet and no money to buy the laminate wood we originally wanted.

Trusting Empire was a $4,000 mistake. Buyers Beware!!!!

Looks like this house will have to be buying new laminate wood from someone besides Empire and won't be having a very Merry Christmas. : (

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