Empire was supposed to be there to install on 12/22/07 gave a window of 8AM to 6PM (nice time frame!!!). Well at 6:10 PM after waiting all day I get a call from the installers (very bad English) saying they won't be there today.
So I call empire and they promise a discount. Needless to say the installers show up on the second attempt, Xmas eve 4 hours late. I never heard back about a discount rate and I called again but since the carpet has been installed they just don't return your calls. This company is horrible with their customer support and if you don't want to deal with head aches stay away.
They are very overpriced and it is explained that is because of their next day install. But if they don't install on their agreed upon day they ignore their discount and phone calls.
Monetary Loss: $1000.