Reply by Empire Today

I have reviewed your post and would like the opportunity to have a member of our Customer Service Management Team review your file so we can follow back with you regarding the damages that potentially occurred during your installation. Based on the information your post, I’m not able to locate your contact information. If possible, would you be able to contact Rebekah Clerk, National Customer Service Manager at or call 888-588-2315 x4195. She will be able to gather the information so we can further review. We take all concerns seriously and would like the opportunity to reach out to you. Marlo Michalek, Vice President of Marketing Communications.
Dallas, Texas
1 comment

I 'm headed to court. After reading all these complaints I found to be true.

My alarm wiring was damaged during installation of laminated flooring. It was working before the installation. Empire does not want to pay me $400.00 I spent fixes the repair, if I am wrong to do this, let the judge tell me so.From the beginning I saw the ad(very impressive ad) I called the salesman was nice and oh so good customer service. After the deal I called him to tell him what had happen & along came a devil not interested, I have your sale now.

Then I have fought to try to get my money,it will not break me but it is the other people that this may happen to. I am going to stand up for my rights. Oh, I failed to mention one customer service rep. hung up on me.

I will never buy anything or tell anyone to buy anything from Empire Today. All I wanted was a new floor and I got a Headache.

I am so sorry I purchased from them. Customer Service is not what it use to be.

Product or Service Mentioned: Empire Today Installation.

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some cheap costumers just try to get Empire Today to pay for their pre-existing damage or deffective areas all throuhout the house, just by saying that the installers did it, and some actually get away wit it... yo dats foul play :(