I 'm headed to court. After reading all these complaints I found to be true.
My alarm wiring was damaged during installation of laminated flooring. It was working before the installation. Empire does not want to pay me $400.00 I spent fixes the repair, if I am wrong to do this, let the judge tell me so.From the beginning I saw the ad(very impressive ad) I called the salesman was nice and oh so good customer service. After the deal I called him to tell him what had happen & along came a devil not interested, I have your sale now.
Then I have fought to try to get my money,it will not break me but it is the other people that this may happen to. I am going to stand up for my rights. Oh, I failed to mention one customer service rep. hung up on me.
I will never buy anything or tell anyone to buy anything from Empire Today. All I wanted was a new floor and I got a Headache.
I am so sorry I purchased from them. Customer Service is not what it use to be.
Product or Service Mentioned: Empire Today Installation.