Had sales appointment and rep failed to show up. I called company and customer service rep said sales rep had car trouble and they would reschedule.
I complained about unprofessionalism for not informing in advance. Office Manager Harold offered $200 credit and setup guaranteed appointment next day at exact time. They never showed up again! I called and customer service rep spent time reading note, had nothing intelligent to say, offered to have me speak with manager.
After long hold no manager available. Customer service rep offered to have manager call back. I asked her not to bother as I will find a more responsible company for my carpet and installation needs; and will negatively blog about my experience to prevent others from making same mistake. One quick search on Yelp and noticed every review is negative.
Wish I read this in advance but hopefully you are. Everything all these people complained about is accurate.
Don't waste your time with this company - they don't care about wasting your time. And because they couldn't get it right at sales, I have no idea of their quality and workmanship.
Product or Service Mentioned: Empire Today Installation.
Reason of review: Poor customer service.
I didn't like: Horrible customer service.