Reply by Empire Today

Niki, I've read your comments and would like the opportunity to speak with you regarding your concerns with your carpet. Empire carries a wide selection of carpet to meet our customers' needs. All out products are from leading manufacturers. As a member of the Customer Service Management Team, it is important for me to assist in understanding your concerns and but also work with you on a resolution. At your convenience, please contact me at or via phone at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager.
Oklahoma City, Oklahoma

Empire Today installed carpet in my living room about four months ago. Besides the inordinate amount of fuzz constantly being put out by the carpet, spreading out all over my house, and clogging my vacuum cleaner, I've noticed that certain higher traffic areas of the living room are beginning to "pill" or mat.

That's not something I expect of practically brand-new carpet that I paid a not-so-cheap price for. I began to suspect that I'd been ripped off, so I googled the phrase "Empire Today Carpeting consumer complaints" and was not too particularly surprised by the many other similar complaints about their substandard carpeting.

I'm not really sure what I'll do next...I don't really want them replacing this crummy piece of carpet with another equally crummy one; and somehow, I doubt that I'll be able to get any kind of a refund or even any sympathy, based on the horrible customer service stories I've just thing I can do is to warn others who are thinking of using Empire - PLEASE DON'T !!!!!!!!! -Niki, Oklahoma City

Monetary Loss: $1000.

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