Reply by Empire Today

Janet, we regret that there was a delay in following up with you regarding your concerns. We understand that we’ve spoken to you and agreed upon a resolution. If you have any questions about this please contact us at 888-588-2315 x4195 or email customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager
Author's
Pittsburgh, Pennsylvania
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Posted a complaint on Feb 17.2012.

(Cheap Carpet) Unbelievable response, they called within three hours on the same day. TOO BAD I HAVEN'T HEARD FROM THEM SINCE. I was told they would call me on the 21st with options. Every time I see their commercial It just irritates me more.

Pay for one room get two free. If you want your carpet to look ten years old in six months, great deal.

Will be filing a complaint with the better business bureau on Monday if something has not been resolved by then.I don't fell I should have to keep calling them.

Monetary Loss: $625.

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