Reply by Empire Today

Thank you for bringing your concerns to our attention. We are disappointed in the miscommunication that occurred regarding your order and any inconvenience that occurred as a result. Your order has been cancelled, per your request, and we understand that we have been in contact to advise that your refund will be issued back to your credit card. Please call us at 888-588-2315 x4195 or email if you have any additional questions or concerns. Thank you.
Jeanette Ramey, National Customer Service Manager


The service representatives for this outfit are horrendous. The communication is nonexistent and they sold us a product that they don't even make. But it took a month to find that out.

They happily took our money and said it would be a while before our custom blinds were done. But we had no idea how long it would take

It started okay. We were psyched to have a nice rep come to our house quickly after making our initial inquiry. He showed us samples, took measurements and took our third-down deposit. And then warned us that it would be a long time before we saw our blinds - like a month, month and a half. Gulp. Well, okay. We can wait because they're exactly what we want. But that should've been a first clue.

Then quickly the real installer came out and he told us that we should call the factory directly (bypassing our rep) and push them along. That was the second clue.

Then we didn't hear anything for weeks. So I called the rep. Oh! They don't make the type of blinds you want in the material you want. (Third clue) Okay... So we went with our second choice fabric for the same price.

Waited 2 more weeks. Called the factory to check on the status. They hadn't even been started!! There was a note that the rep was supposed to call us because {{{drum roll. please}}} they don't make the blinds we ordered! He was supposed to call us and see if we would change the order - again! - but if I hadn't called them, who knows when I would have heard from them.

So I cancelled the order. And, guess what? It's going to take about 2 weeks to refund my $650 deposit.

All tolled, they had my money for nearly 2 months and I got nothing but frustration in return.

So, if you like poor customer service, super-long turnaround and overpriced products, then, sure, order your custom blinds through Empire Today.

Just have the Tums ready for the heartburn they're gonna cause.

Location: Boston, Massachusetts

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