Believe the bad reviews. They are terrible.
I am glad I found out before buying anything from them. They didn't show up for the initial appointment and then both customer service people could only offer "no problem" rather than "we apologize for the inconvenience." I can only image the problems with actually working with them. The second one I spoke to actually just hung up on me rather than apologize. I read the bad reviews but thought they can't really be that bad...now, I think they probably are.
Go to Home Depot or anywhere else. Dont use Empire.
The discount is not worth the total lack of customer service. These guys suck!
Review about: Empire Today Customer Care.
Reason of review: Poor customer service.
I liked: Customer service, Honesty.
I didn't like: Customer service is non existent, Lack of respect.