Reply by Empire Today

Dear Jennifer,
For over 55 years, our focus has been giving our customers an exceptional customer service experience from beginning to end. At our core are the values of respect, integrity, teamwork, “customers first”, and the quality results that our brand commands.

We regret to hear that your initial sales experience did not meet your expectations. We truly apologize for the inconvenience, and we’ll be following up with you shortly to further address your concerns.
Thank you.
-ET Customer Support
Customer service

Believe the bad reviews. They are terrible.

I am glad I found out before buying anything from them. They didn't show up for the initial appointment and then both customer service people could only offer "no problem" rather than "we apologize for the inconvenience." I can only image the problems with actually working with them. The second one I spoke to actually just hung up on me rather than apologize. I read the bad reviews but thought they can't really be that, I think they probably are.

Go to Home Depot or anywhere else. Dont use Empire.

The discount is not worth the total lack of customer service. These guys suck!

Product or Service Mentioned: Empire Today Customer Care.

Reason of review: Poor customer service.

I liked: Customer service, Honesty.

I didn't like: Customer service is non existent, Lack of respect.

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