Reply by Empire Today

Dear Kenneth,
We regret to hear that your experience was not a positive one, and are aware that we addressed your concerns and completed a repair this past November. If you continue to have questions and concerns regarding your floor, please reach us at
Thank you.
-ET Customer Support
Memphis, Tennessee
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I had tile installed in my entry way by the front door and in two bathrooms. It looks like children installed it!

Grout lines are all different sizes? Some are very wide and some are very thin? They did not level the floor in my master bathroom, there is a hump in the middle. Toilets leaked when they finished.

One toilet wobbled, not tight. A one day job turned into two because they ran out of materials and broke the transition between the entry tile and living room laminate, it took two weeks to fix and 3 tries and it was not the same transition as was broken. They never got the tile fixed properly, after several weeks. At one point they showed up at my door without an appointment.

I called the so called manager, Steve who would not give me his last name (Coward). I told him they showed up without an appointment and he said my wife set the appointment and my wife Did Not set it up. Steve argued with me and basically called my wife a liar. I just found out his last name.

He is Steve Coudriet. I was given his name by an ex employee that was forbidden to give me Steves name. Steve was the manager at Terminix Commercial while I worked at Terminix, he started there after I was working there as a tech. Steve was Fired while I was off after a back surgery.

Steve was employed by Terminix Commercial in Memphis,Tn. As the branch manager for about a year or less. Steve is the laziest, most arrogant, incompetent POS I have ever known! Don't use Empire Today in Memphis,Tn.

You will be sorry! Spend a little more money and get a good job from a reputable company.

Product or Service Mentioned: Empire Today Tile Installation.

Reason of review: Terrible customer service by the manager Steve Coudriet and a very sloppy job!.

Monetary Loss: $1500.

Preferred solution: Full refund.

Empire Today Pros: Look of the carpet and tile, Look of the tile and carpet before installation.

Empire Today Cons: Manager steve coudriet and the sloppy installation.

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