Reply by Empire Today Mar 02

Dear Brad,
We are disappointed that this was your initial experience. We understand that we have addressed your concerns and agreed on an accommodation. If you continue to have questions please contact us at customersupport@empiretoday.com.
Thank you.
Author's
Saint Cloud, Minnesota
1 comment

We had flooring put down in our bathroom, installers were good put they were not plumbers.We contacted customer service as soon as we noticed the problem, which was the next day do to the "do not use until tomorrow" instructions we received.

After 5 days of no one getting back to use we had to hire a plumber to fix the problem. That will be the last time we ever use them. You want people to use a minimum of one hundred words, which I don't understand considering the problem was as simple as you doing the job correctly the first time there would not be a need to post my feedback on every sight possible. See the rant here?

Your company failed us and the deal we thought we were going to get wasn't a deal after hiring a plumber a come and fix the mess you created.

Unhappy in St.Cloud!!!

Review about: Empire Today Flooring Installation.

I liked: 2 installers.

I didn't like: Extremely poor customer service.

Review #934171 is a subjective opinion of a user.

1.9
Warranty
Service Scheduling
Exchange, Refund and Cancellation Policy
Customer service
Product or Service Quality
Price Affordability
Diversity of Products or Services
Staff
Website
Turnaround Time
Discounts and Special Offers
Value for money
Advertised vs Delivered
Reliability
Reason of Review / Monetary Loss Poor customer service / $250
Preferred solution Let the company propose a solution

Had an Experience with Empire Today?

Write a review

Comments

ETCustomerSupport
#1224891

Dear Mr.and Mrs.

Strout,

We are disappointed to hear that your installation experience did not meet your expectations. We never want our customers to feel this way and assure you that your concerns are important to us.

We understand that we have been in contact with you regarding this matter, if you continue to have question and/or concerns please contact us at customersupport@empiretoday.com.

Thank you.

comments