Reply by Empire Today

As a member of the Customer Service Management Team, we apologize for the problems you experienced with your appointments. We know our customers are very busy and we take the appointments very seriously. I would like to opportunity to speak with you further and follow up with the sales representatives involved. Since we do not have your contact information, would you please contact me directly? Please feel free to email me at or call me directly at 888-588-2315 x 4195. Rebekah Clerk, National Customer Service Manager
Edison, New Jersey
1 comment

The Agent never showed up to provide us the estimate even though we re-scheduled 3 different times on 3 different days. They really pissed me off on Saturday, Monday and Tuesday nights.

I will not trust their carpetting services even they offer me free of cost.

I called back each time to the call center and they tried to contact Agent and left him messages but he never showed up at the address and he never bothered to call me.

I gave them 3 chances but too bad, they really need to find agents/sales people who are really reliable and responisble. I will never rrecommend to anyone.

Product or Service Mentioned: Empire Today Estimate.

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It was probably not the fault of the sales person. Management will only give appointments to sales people that are selling a lot.

So they overload the sales person while another sales person is sitting at home. They don't allow sales people to call appointments.

Mgt said at a meeting that he would rather miss an appointment than give it to someone that is not selling even if in the past they are one of the best sales people. People are despreate for work so they take the job with Empire then they are treated like trash.