Google the "VP of Customer Service", DOZENS of complaints! Have a customer sat issue they are not willing to budge on.
Extremely disappointing. I relied on #1sales rep's vision to select the right color flooring. I'm stuck with $7K bill, no one at Empire cares. The "VP of Customer Service" Linked In profile: Sr.
Regional CS Manager. "Regional" is not all encompassing, nor is it a Vice President.
I spoke with the BBB today: I relied on their professional experience to make my decision, I have a reasonable complaint to file with them. I'm doing so now.
Product or Service Mentioned: Empire Today Flooring.