Reply by Empire Today

Kimberly, it’s disappointing that you weren’t satisfied with your choice of product. We understand that we have spoken to you about your concerns and that we’ve agreed to a resolution. If you have any questions about this, please call us at 888-588-2315 x4195 or email Thank you. Rebekah Clerk, National Customer Service Manager
Germantown, Maryland

Google the "VP of Customer Service", DOZENS of complaints! Have a customer sat issue they are not willing to budge on.

Extremely disappointing. I relied on #1sales rep's vision to select the right color flooring. I'm stuck with $7K bill, no one at Empire cares. The "VP of Customer Service" Linked In profile: Sr.

Regional CS Manager. "Regional" is not all encompassing, nor is it a Vice President.

I spoke with the BBB today: I relied on their professional experience to make my decision, I have a reasonable complaint to file with them. I'm doing so now.

Product or Service Mentioned: Empire Today Flooring.

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