Reply by Empire Today

Madeline – We’ve read your post and are sorry to hear of your frustration. It is my understanding that we have been in contact with you, and offered options for resolution. Your satisfaction is important to us, and we would like to discuss your concerns further. If you are interested, please contact us at customersupport@empiretoday.com or 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
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Dallas, Texas
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Do Not choose Empire Carpets for your new carpeting needs!

The salesman came to our house 2x b/c I cancelled my first order.

He came back and said that his manager authorized him to meet the price we rec'd from Home Depot plus the quality of Home Depot's carpeting.

THEY DID NOT meet the quality at all! I was late meeting the installers at our new home on the day they showed up. Being very busy with remodeling, packing, moving, etc. I didn't catch the lower grade than ordered! They installed all of the carpet and when I found my sample from Home Depot, it was night and day! I was thinking to myself the day the carpet was delivered "This doesn't really feel right?!" But like I said, I was late, the installers were wanting to get started and with my trying to juggle too many balls up in the air at one time, I should have gone with my gut feeling! It took us (my hubby and I) after leaving probably close to 12-15 messages with the customer service manager over a 6 week period to finally get a call back! (They brag about their customer service being "the best!") HAHA! Long story short - I signed the agreement before our salesman (Paul Vessel - BIGGEST LIAR IN THE BUNCH!) changed the grade/color on our agreement (my fault!) I trusted him when he said "he would take care of it!" They meet the price of Home Depot alright, but the quality was WAY UNDER THAT of HD carpeting! I wouldn't buy a throw rug from Empire ever again and I hope any of you reading this don't either!

My hubby did get a chance to do a little "dig" to them today. Hubby is an A/C salesman and during a bid he was giving today, the subject of carpeting just happened to come up from the guy he was giving a quote to. My hubby told him "Don't use Empire" and the guy thanked him and told him that he wouldn't! Hubby is gonna tell everyone that he gets a chance to tell when he is in their homes giving them a/c/heat bids!

NO MORALS AND BIG LIARS - that is what I have to say about Empire Carpeting in the Dallas, TX area!

Review about: Empire Today Customer Care.

Monetary Loss: $4.

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