Reply by Empire Today

I've read your information that was posted and your concerns with your carpet installation. I was also able to locate you in our system. It appears that we have reached a resolution on your concern. All of our products are installed by professional installers and backed by manufacturer product and installation warranties. If there are problems with the product or installation, we will work with the customer on identifying the concern and assisting in providing a resolution.Please feel free to contact me at or via phone at 888-588-2315 x4195 if you have additional questions or problems. Customer satisfaction is extremely important to us and we want to be sure you are happy with your purchase. Rebekah Clerk, National Customer Service Manager
Orlando, Florida
1 comment

The installation of my carpet was amateur - the carpet was not flush with the marble floor it met. When the inspector came he said it was fine and there was nothing he could do.

I had to submit photographs to the main office and they finally sent a man out to fix it. But now, nearly a year later, I continue to find fluff in the vacuum cleaner -lots and lots of carpet fluff! Lots of it!! Clearly the carpet itself is of poor quality even though I was sold their "best".

Empire isn't even that cheap. Don't fall for Empire just because they install quickly.

Wait a bit for installation and get a good job and a good carpet. I wish I had.

Product or Service Mentioned: Empire Today Installation.

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try not being able to use the brand new vacuum you bought because there are so many loose pieces that create pulls in your carpet. Next time I'll do more homework before I buy something this expensive.