State: District Of Columbia City: Washington Product: Empire Today Estimate Clear all filters (5 of 50 reviews match)
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Empire Today's reply to:

Empire Today in Washington, District Of Columbia - Empire Carpet Is A SCAM!

Frank, we’re disappointed to hear about any confusion or miscommunication that occurred during your sales appointment. We’d like to speak to you about your concerns and work towards a resolution. We’ve been in contact with you, and we look forward to hearing back from you so that we can discuss this matter in more detail. If you have any questions, please call us at 888-588-2315 x4195 or email customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager
Review
#311716 Review #311716 is a subjective opinion of poster.
Service
Empire Today Estimate
Loss
$5000

Empire Carpet showed up for a free estimate and never offered the buy 1 room get 2 free special, When we brought it up to the rep he said his offer was much better but the estimate was no different to the other companies we contacted. i asked about financing and after that we where basically ignored and the only reason that I called them was that they advertised next day installation which is a joke! the rep never called back he drove over from the fresno area his number is (559)433-5582 this guy promised that the company was good and here we sit waiting for another company noe and having to stay at our daughters because os this inconvenience in short do not trust Empir Carpet!

Empire Today's reply to:

Empire Today in Washington, District Of Columbia - LIE AND WASTE YOUR TIME

We've read your post and apologize you weren't satisfied with your estimate. We always want our customers to know their satisfaction is our number one concern and try to work with each customer's individual budget and needs. While we do offer promotions, there are some conditions that do apply. If you're willing, we'd like the chance to reach out to you to address your concerns and see if you'd reconsider using us for your home improvements. Please send your contact information to customersupport@empiretoday.com or call us at 888-588-2315 x4195 and we'll follow back with you. Thank you. Rebekah Clerk, National Customer Service Manager
Review
#252603 Review #252603 is a subjective opinion of poster.
Service
Empire Today Estimate

My fiance and I just bought a place that needs a new carpet in one room plus the stairs in the basement. After seeing that Empire was having a 70% off sale, we were very excited and scheduled a free home estimate. Beyond a waste of our time!! Empire said it would cost $2,200 for a room that measures 18' X 24' and that was with the CHEAPEST carpet they had!! AND that did NOT include the stairs! That is 70% off????? After we told the sales rep that that was way beyond our price range and what we felt was acceptable to charge for this room, she began to haggle us saying "well what do you want to pay? I'll make some phone calls" This was annoying and unprofessional to us, bc if you can go lower, than you should have in the first place. When we told her we didnt expect to pay more than 1,000 and she made a face at us like we were from mars. After making phone calls she told us she could not lower the price.

We got 3 more price quotes after that for all UNDER 1000 and that included the stairs!

Empire is giant rip off and there advertisements are nothing but lies!

It is a disgrace that a company like this continues to waste peoples time

Empire Today's reply to:

Empire Today in Washington, District Of Columbia - Feel Very Lied to...

Mr. and Mrs. Christian, I truly apologize for the issues you've experienced with your product. We always want our customers to be happy with the finished results and want to work with you on a resolution. It's my understanding that we reached out to you and are offering to repair your product at no cost. If you could, please call us back at 888-588-2315 x4195 or email us at customersupport@empiretoday.com. We want to work with you to get everything resolved so you're satisfied with your new home. Rebekah Clerk, National Customer Service Manager
Review
#250559 Review #250559 is a subjective opinion of poster.
Service
Empire Today Estimate

I feel so very lied to and am very dissatisfied with Empire today. If something is not done quickly I am getting an attorney. We bought out house in 2006 and wanted to put hardwood flooring down. The man we bought the house from was a contractor and advised against it due to the moisture of south florida. After seeing hard wood flooring everywhere, we started to second guess his advice a bit. We waited several years, saved up money and did research before we bought. Empire had a really good history and customer service record so we looked into them further. We had several friends who had hard wood flooring nearby our home and hadn't had issues at all. We finally gained enough confidence to set up a free in home estimate. Our sales guy was great, worked with our busy schedule and seemed to really know his product. The very FIRST concern I brought to his attention was the infamous south florida moisture issue. He assured us that it was very rarely a problem and not to worry because the product we were interested in carried a 15 year warranty and Empire always comes through and takes care of their customers. Furthermore, the wood they use is specifically treated for warm moist climates such as south florida, the hard wood manufactured for northern climates is entirely different and I was correct in being weary that a product such as that would not fair well here. I asked MANY questions regarding the warranty. I found that if I scratch it, drop something heavy on it, spill something on it or my dog pee's on it etc, that would not be covered under warranty, which is entirely understandable, but any other moisture issues other than outright flooding, pipes bursting etc WOULD be covered and the bottom line was Empire will always do the right thing. They haven't been in business for over 50 years not treating their customers right. I was assured that if there was ANY product issue within the first 15 years it would be covered at 100% as long as it was not at the fault of myself or any other in home dweller. My moisture scares were finally put to rest I had full confidence I was in the hands of a company that backed up it's product and valued me as a customer paying a very large sum of money.

My mind was finally put at ease and we made a giant investment into the home we love. The install team was friendly, fast, courteous and great at answering any questions both my husband and I asked. Even though my confidence had been significantly built up, I voiced my moisture based concerns to them as well to get a different opinion and perspective. I again was completely assured it was extremely rare for the hard wood product I had chosen to ever have issues with moisture unless complete home flooding was involved and not to worry because I had a 15 year warranty that would cover issues such as the one I referred to.

When they finally were finished after nearly 6 full days of work we fell in love!! Our new floors looked amazing!! We were not prepared for what would come next.

A few days later, I noticed some "bubbling" "blistering" and peeling to the wood. My husband and I were careful not to walk in these areas figuring the floor was just "settling down" The problems persisted and only seemed to get worse.....mostly in areas no where near water, plumbing, windows or anything else that would create moisture.

We called Empire right away and they sent our install tech back out to check on the issue. When he arrived, he tested for moisture beneath our brand new wood. He then began to act nervous and reserved, my husband kept asking questions and the installer dodged them each time. He said he would call us back within two days...no call. We called Empire back, they sent another guy, he did the exact same testing the first tech did, no call back. We ended up having to call again to make up yet another appointment but had to reschedule that appointment giving two days notice of the reschedule, the next appointment the guy never showed up. We called again, the installer then called apologizing saying Empire never told him to come out. He said he was working on getting me a quote for repairs for the damage. I reminded him I was still under warranty, he said moisture issues were not covered no matter what kind of moisture is involved. He said my warranty has been voided.

Now I just get a call saying the fix to the few small areas will be $500??????? The floors have been down for only THREE MONTHS!!!! Are they kidding me????? I am SICKENED LITERALLY and PHYSICALLY over the treatment I have received!! No one wants to help, they just want to charge me for a shoddy product that apparently shouldn't have ever been put down in even the slightest of humidity!!

My biggest question is this....If I had such a moisture issue....why didn't they tell me BEFORE they put the flooring down???? Don't tell me the issue "magically" presented itself within the first few days.

If Empire really wanted to take care of me they would have tested for such potential problems and ADVISED me that hard wood may pose a problem in my particular home down the road....they should have ADVISED me to I don't know put down TILE instead???? They wouldn't have lost me as a customer!!! YES I wanted hard wood...but more than that I wanted a reputable company to make educated recommendations to me. Yes I would have still had the chance to make my own decision, but at least that would have showed they genuinely wanted me to be a happy repeat customer for years to come....I feel completely heartbroken for trusting Empire. I haven't lost complete hope that there is still a chance for them to make this horrible situation right...but BIG things had BETTER happen FAST!!!!

Empire Today's reply to:

Empire Today in Washington, District Of Columbia - CANCELLED APPT. 3 TIMES!!!

Darla, I truly apologize for your missed appointments and for the inconvenience this caused you and your family. It’s always our goal to make the home improvement process as easy and convenient as possible for our customers and as our National Customer Service Manager, I’m disappointed to hear you weren’t given the opportunity to experience this. It is my understanding that we’ve been able to reach out to you to respond to your concerns. We thank you for taking the time to bringing this to our attention as we are always trying to improve our service. If you need anything else, please feel free to call me directly at 888-588-2315 x4195 or contact me via email at customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager
Review
#224361 Review #224361 is a subjective opinion of poster.
Service
Empire Today Estimate

I called Empire for their free in home estimate - which they proceeded to cancel THREE times in a row. They won't be getting my business!

And I was a SERIOUS buyer! The first two times I got a call saying that they would have to reschedule - that they were "overbooked." The third time the guy showed up but then quickly left because my son had had a fever earlier in the morning.

He stated that he could not afford to get sick, even though he had a mask on, and we offered him hand sanitizer. I am so disappointed.

Empire Today's reply to:

Empire Today is Horrible

As a member of our Customer Service Management Team, I apologize for your missed installation appointment and experience with our scheduling. We understand your time is valuable and the experience you have described was a mistake in our scheduling. Customer satisfaction is extremely important to us and I would like to follow up with you regarding your experience. Please feel free to email us at customersupport@empiretoday.com or contact me via phone at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Review
#147609 Review #147609 is a subjective opinion of poster.
Service
Empire Today Estimate

I contacted Empire to come in and do an estimate for us for 3 bedrooms. The first time they never showed or called.

They apologized, rescheduled and gave us $100 off our purchase. Two days later was our next appt. Again they never showed or called. When I called them back I was told they gave the appt to someone who no longer works for them and rescheduled once again with apologies.

Next appt. No show, no call. Called office asked to speak to a manager who never called me back, ask to file a complaint with corporate never got a response. One more appt missed.

They lose out! THey suck!

Don't use them! They must not need the business!