State: District Of Columbia City: Washington Clear all filters (27 of 868 reviews match)
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Dear Customer, We regret to hear you are not satisfied with your experience. We would like to assist in this matter, but are unable to locate your account information. If you could be email customersupprt@empire-today.com we will ensure someone contacts you soon....
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Washington, District Of Columbia
#910606
Dear Shasha, We regret the you are dissatisfied. Please email us at customersupport@empire-today.com with your contact information and we will ensure someone contacts you soon to discuss your situation.
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Washington, District Of Columbia
#910083
Dear Amanda, We understand that your installation was completed to your satisfaction in December, 2015. For future concerns please contact us at customersupport@empiretoday.com. Thank you.
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Washington, District Of Columbia
#731929
Empire Today's reply to:

Kate, we regret the issues that occurred regarding the replacement of your floor. We never want our customers to be frustrated with their experience, and we understand that we've been in contact with you about this issue and have reached a resolution. Please don't...
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Washington, District Of Columbia
#357547
Lupe, we can assure you that we take customer concerns very seriously. We understand that we've been in contact with you about this situation and that we are currently working towards a resolution. Please don't hesitate to contact us with any questions at 888-588-2315...
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Washington, District Of Columbia
#323679
Kellie, we've been attempting to reach you and have left you messages regarding your concerns with your product. We'd like to speak to you so that we can work towards a resolution. Please call us at 888-588-2315 x4195 or email us at customersupport@empiretoday.com,...
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Washington, District Of Columbia
#318873
Empire Today's reply to:

Empire Today in Washington, District Of Columbia - Empire Carpet Is A SCAM!

Empire Carpet showed up for a free estimate and never offered the buy 1 room get 2 free special, When we brought it up to the rep he said his offer was much better but the estimate was no different to the other companies we contacted. i asked about financing and after that we where basically ignored and the only reason that I called them was that they advertised next day installation which is a joke! the rep never called back he drove over from the fresno area his number is (559)433-5582 this guy promised that the company was good and here we sit waiting for another company noe and having to stay at our daughters because os this inconvenience in short do not trust Empir Carpet!
Washington, District Of Columbia
#311716
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Empire Today's reply to:

Avoid Empire Today like the plague

Salesman advised all furniture would be moved by installers and job completed in a day. The job involved 7 offices and reception area. Made arrangements to have installers arrive at 7.30 am to ensure the job completed in one day. Two men arrived at 9:00 a.m. shocked to see they had to move furniture (even though it was in contract). Spent two hours trying to get more workers then another two hours going to pick up one more worker. Needless to say, job not completed as promised. Customer service clearly could not have cared less. Jason Fowler, the installation coordinator, refused to take our calls and was unresponsive. To top it off, having arrived late and balked at moving furniture they demand full payment before they start work so you have no recourse. They do this on purpose, obviously because otherwise no one would ever pay as they do not honor the terms of their contract. Totally frustrating experience - never again - be warned. Boils down to the fact that the salesmen sell you a bill of goods, make all kinds of promises but there is no communication between the salesman and the installation people. Avoid this firm at all costs. Pay twice the price if you have to, but go anywhere else than Empire Today, they truly have absolutely no problem making promises they can't keep and then could care less if you complain.
Washington, District Of Columbia
#275874
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Empire Today's reply to:

Empire Today in Washington, District Of Columbia - Bait and Switch on advertised financing

Empire today lies! We were told by the salesperson that the promotion going on at the time of our purchase was no intrest no payments for 18 months. They sold our contract to Wells Fargo and guess what??!!! We have to make payments or else pay intrest! Our salesperson was in a hurry to have us sign our paperwork so she described what we were signing and unfortunatly we did not read it until the bill came. We were m oving into the home at the time of her visit (she missed the first appointment) so things were quite hectic and we just wnated to get the floors done. Don't buy into their promotions!! You can do just as well if not better with a local reputable company
Washington, District Of Columbia
#275169
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Empire Today Products and Services Reviews

Empire Today's reply to:

Empire Today in Washington, District Of Columbia - Empire

I got new carpet from empire they are a scam an hour after they left we found a black spot on the carpet and they said they are not going to come fix it and they think we did it when it was them cause we cant mess something up in a hour. They did it not us and they wont come fix it when they told us it under warranty and now they lying saying only installation is warranty and it stain proof carpet. Never go to empire huge scam it cheap but huge scam horrible coustomer service never i say never ever go to empire
Washington, District Of Columbia
#272322
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