Reply by Empire Today

Javon, we're truly sorry for the problems you experienced with your installed product. We always want you to be satisfied with everything post-installation and it's our understanding we were able to complete the repairs for you today and that you're pleased with everything. However, please don't hesitate to email us at or call us at 888-588-2315 x4195 if there is anything else we can do for you in the future. Rebekah Clerk, National Customer Service Manager
Silver Spring, Maryland

I recently had Empire come out to my home and install carpet on Thursday, September 1, 2011. Unfortunately, the job was not great! Upon walking on the carpet, I noticed nails coming through the carpet in areas all around the floor, tack-board nails coming through the carpet at the landing of the stairs and around the perimeter where the carpet was installed.

I called on Saturday, September 3, 2011 to open a HIGH priority work ticket for someone to come out and fix these issues. I called everyday last week with no response. Everytime that I have called, I am put on hold and the rep. comes back to the phone saying, "they left messages," "the offices are closed," "the manager said she would call you today," "the manager said she would call you tomorrow," but still nothing.

I have 2 small children who are extremely energetic and I worry during their playtime that one of them will fall down and hurt themselves or cut their foot on a nail!

Again, I have called everyday and no one has contacted me yet. I even called my Sales Rep and he said "the manager is going to call you tomorrow," (this was on Thursday, September 8, 2011), but I never received a call.

I paid $1500 for this carpet job and it was unsatisfactory! I had no idea that this kind of issue (NAILS COMING THROUGH THE CARPET?!?!?) would not get someone's attention!

I'm done.

Bowie, MD Customer

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