Reply by Empire Today

Hi Robin,
We appreciate you making us aware of your experience, and understand that your concerns were addressed to your satisfaction. If you continue to have questions please contact us at
Thank you.
Chicago, Illinois
1 comment

They have deceptive, dishonest business practices. The installation of vinyl floor went fine but we signed an agreement for a certain price and paid in full a month before the installation.

The salesperson who came to our house did the pricing and knew that we were redoing the floor because it was uneven and that some work would have to be done to the subfloor but he said that would be no problem. During the installation, my husband was told that we would have to be charged an extra $1500!!!! to fix the subfloor but they would be "nice" and "reasonable" and take $375. I called the salesperson and he said he would call me back which he didn't.

I called their customer service and talked to a manager, Bill, and was told that extra charges were agreed to in the contract we signed. Totally dishonest company. You sign and pay and in the middle of the job, when you really have no other choice, they boosted the price up over every other estimate we got. We would never have used them if we would have known this and we will not be calling them ever again for anything.

We have warned our friends and now we are warning you. This is not a company you want to do business with.

Product or Service Mentioned: Empire Today Installation.

Reason of review: Poor customer service.

Monetary Loss: $375.

Preferred solution: Price reduction.

I didn't like: Dishonest pricing.

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Hi Robin, thank you for bringing your concerns to our attention. We understand that we’ve been in contact with you and agreed upon a resolution.

Please don’t hesitate to contact us if you have any additional questions or concerns. You can reach us at

Thank you. Angelica Snell, Resolution Team Manager