Reply by Empire Today

Dear Kathleen,

Customer satisfaction is our number one priority, and we assure you that we work with our customers from start to finish until their concerns are addressed.

We regret to hear that you remain unsatisfied, and are aware that we’re currently working with you to find the most adequate solution. We’ll continue to review your concerns, and will be in touch with you shortly.

Thank you,
-ET Customer Support
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Project manager (who had my flooring) was 2 hours later than installers and started the installation without showing me the product. Flooring was red, not brown and almost completely installed before I saw him or the flooring.

I am so disgusted. I've been trying to finish this project for 2 months now and to have this happen now after painting my whole condo, and with so much stuff in my living room for this long is just ridiculous. Looks like they switched the product. The name of the product was Newport, but they brought Bruce to my home.

I, in good faith paid cash for this project... Won't do that again! Waiting to see how long this will take and how they will handle this.

I want my floors replaced or to be reimbursed minus the installation so I can get this project done... I will try to update soon...

Product or Service Mentioned: Empire Today Flooring Installation.

Reason of review: switched product and didn't show me brfore installing.

Monetary Loss: $4600.

Preferred solution: Deliver product or service ordered.

I liked: Fast scheduling, Ripped me off and still lying to me.

I didn't like: False advertising, Never use them again, Intentional electronic transactions so you get no paperwork.

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