Reply by Empire Today

Dear Jessica,

Customer satisfaction is our number one priority. From pre to post installation, we strive to make our customer’s experience as easy as can be.

We apologize for your installation delay, and understand that your job has been completed to your satisfaction. If you continue to have questions and/or concerns please contact us at

Thank you,
-ET Customer Support
11097 W Pleasant Valley Rd, Cleveland, OH 44130, USA
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Had to take the day off of work yesterday for our appointment with empire to carpet our bedroom, waited all day for them to come. First they tried to cancel because they had overbooked, but then they offered to do the appointment if we were able to stay all night for them to complete the job.

They finally showed up after 5pm and then promptly left, because they had not already cut the carpet with our measurements, refused to do it in our large finished basement, and it had rained earlier in the day so they could not do it outside. They gave us the number to their home office to reschedule, but they were already closed for the day. Called customer service and they had absolutely no ability to help. All they were able to do is attempt to reschedule for a few weeks away.

We have had to delay finishing our hardwood floors now for days until this gets figured out. This whole experience has been completely off putting and unprofessional.

Product or Service Mentioned: Empire Today Carpet Installation.

Reason of review: Poor customer service, problem with delivery.

Monetary Loss: $500.

Preferred solution: Let the company propose a solution.

I didn't like: Extremely unprofessional, Unable to reschedule, Ineffective customer service.

  • Delays
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