Had to take the day off of work yesterday for our appointment with empire to carpet our bedroom, waited all day for them to come. First they tried to cancel because they had overbooked, but then they offered to do the appointment if we were able to stay all night for them to complete the job.
They finally showed up after 5pm and then promptly left, because they had not already cut the carpet with our measurements, refused to do it in our large finished basement, and it had rained earlier in the day so they could not do it outside. They gave us the number to their home office to reschedule, but they were already closed for the day. Called customer service and they had absolutely no ability to help. All they were able to do is attempt to reschedule for a few weeks away.
We have had to delay finishing our hardwood floors now for days until this gets figured out. This whole experience has been completely off putting and unprofessional.
Reason of review: Poor customer service, problem with delivery.
Monetary Loss: $500.
Preferred solution: Let the company propose a solution.
I didn't like: Extremely unprofessional, Unable to reschedule, Ineffective customer service.