Reply by Empire Today

Jason, I’m very sorry to hear about the issues you’ve experienced with your product. We want to work with you to make sure you’re satisfied with the service you were provided and the finished results in your home. After reading your account history, it’s my understanding that you’ve recently spoken with a member of our customer service team and that a repair has been scheduled for this week. If you have any further questions or concerns before or after this time, please feel free to email me at or contact me via phone at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Pittsburgh, Pennsylvania

Update by user Mar 31, 2011

The floor we had done was put in this jan 2011. So it\'s been a month since we had waited for someone to come and call. No one yet.

Original review posted by user Mar 31, 2011

This is what I have to share with Empire. We had our whole house done with Empire, we did carpet and hard wood floors, spent like $14,000.

A month later my son spray windex on our floor and it warped. Now the guy that installed it said, to clean it with windex. Never got around to using it. Thank God I didn't.

We called Empire and the only thing they could say to us is that it wasn't under warranty. They said they would send someone out to take a look at it and no one ever came. They didn't even called to see what was going on. They got paid so way do they care now.

I was going to do window treatments, but not now, Not after the way we were treated. I will never spend another dime with this company and I will be telling all my friends and family that are looking for carpeting and flooring not to call Empire.

Thanks alot for all your help I see how you treat your customers, very disappointed with this company. We had extra flooring, all they had to do is fix like 3 boards and we would have been ok.

Product or Service Mentioned: Empire Today Flooring.

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