Reply by Empire Today

Arlene, I apologize for your experience with our area rug. I can see from your purchase history that your area rug was replaced to your satisfaction back in 2008. However, customer satisfaction is extremely important to us and we would like the opportunity to speak with you to get a better idea of how we can improve on our customer service in the future. If you are interested in reaching out to us, you can email me at or via phone at 888-588-2315 ext. 5234. Bridget Moscatello, Vice President of Customer Care.
Trenton, New Jersey

i purchased hardwood floors,area carpet and 2 rooms of wall to wall. when the area rug started to fray in the corner i asked for it to be replaced.

i called at least 20 times i was told it would be replaced this was in june it is now jan and it still has not been replaced.

the service is so bad that i intend to reach the better business bureau about them and maybe my attorney i have the manager on tape telling me that they would replace it.empire today does not keep their word. Arlene Feindt

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