Reply by Empire Today

Cynthia and Robert, we’re truly sorry for your missed installation appointment and for the miscommunication regarding the type of product you ordered. We never our customers to be inconvenienced during the home improvement process as it is our goal to try and make the experience with us as easy and convenient as possible. We understand someone from the local market reached out to you recently and that you’ve decided to cancel your order. We assure you that this situation is not in line with how we expect our installations to be handled and hope you’d reconsider using us in the future. If there is anything else we can do for you, please feel free to email us at customersupport@empiretoday.com or call us at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Author's
Apopka, Florida
0 comments

Never use Empire .I ordered lainate flooring on 9/12/11 and was due to have it installed on 9/26/11.When I didi not recieve a call I called them and they stated they really didn't know where my floor was, but woud call me back.

no call, so I called the gentlemen that sold it to me. He stated I'll call you back. No call. When I called him back this was at 2:30 pm he states well we really don't know if your color is in stock.

WHAT...I ordered the floor 9/12, he says well we do not order until the friday befor installation date ,so that would have been the 23rd.No wonder!!!!

Never ever again .....sad excuse for a business.

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