Reply by Empire Today

Debbie, customer satisfaction is our number one priority, and strive to make beautiful new floors easy for all our customers.
This is not the experience that we wish for our customers, and we sincerely apologize for this matter. We'd like to follow up with you, but are unable to locate your account. Please email your account and contact information to customersupport@empire-today.com for further assistance.
Thank you,
-ET Customer Support
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The company installed defective materials on my floor on October 7, 2020. I have sent many emails and spoke to the manager Melissa, customer service many times and so has my husband and to date the problem has not been resolved.

The floor started to pucker the same week installed. Frankly speaking, I would not recommend this company to anyone for fear that they may handle the situation sloppy similar to how my situation and experience as been. I have asked them to remove the flooring and refund my money as the Sales Representative mislead me. Later to find out that she sold me cheap materials.

The sales representative informed me that after she took the order and installed she was no longer involved. What kind of customer service is that from a company that say's it prides itself in providing excellent customer service. A inspector came to my home 2 weeks ago and noted the imperfections and sloppy work of the installers.

I have requested a copy of the report from the inspector and have not received to date. My husband and I have decided to take other measures because of the company's lack of concern for their quality of work, workmanship and lack of customer service provided./

User's recommendation: DO NOT USE THIS COMPANY FOR ANY OF YOUR FLOORING NEEDS!

Preferred solution: Full refund.

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