Reply by Empire Today

As a member of the Customer Service Management Team, I apologize that you did not receive the level of service you were expecting. Customer satisfaction is truly important to Empire, and we want to address your concerns. We want our customers to be as happy with the overall experience and the service they receive. I would like the opportunity to speak with you regarding the problems with your Empire Carpet. We stand by our products and offer quality, name-brand products from leading manufacturers that are backed by manufacturer product and installation warranties. Our products are available in a wide selection of styles and colors to meet our customers’ needs and lifestyle. If possible, would you be able to contact me at customersupport@empiretoday.com or call 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Author's
Englewood, Colorado
2 comments

I had new carpet installed through empire an I was initially pleased.It is now a month later and the carpet is falling apart.

When I contacted the customer service center they were very rude. They tried to blame holes in my carpet on my cats. When I informed them that my cats have lived with me for five years and they never disrupted or old carpet.

I am still dealing with the situation and I will never use empire today again.I urge anyone thinking of using empire to look else where even if you have to spend extra money,

Monetary Loss: $2100.

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Anonymous
Crosslake, Minnesota, United States #106237

Empire Today is currently researching your concerns. We always want to ensure that you have the best possible experience, and a customer care team member will contact you directly within one business day to work toward a resolution. Thank you for sharing your experience with us.

Sincerely,

Consumer Advocate Team

Empire Today, LLC

Anonymous
#104104

Well here we are :S another bad Empire Today experience. My suggestion is again to steer clear from them.

Only 30% Of the Jobs are installed correctly and the customer is happy....

Peace and GL ALL

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