Reply by Empire Today

Thank you for making us aware of your concerns, Mike.

We understand that we have spoken with you and were able to reach a resolution. Please do not hesitate to contact us with any additional questions or concerns at 888-588-2315 x4195 or

Thank you.
Rebekah Clerk,
National Customer Service Manager

We had 4 rooms done by Empire 2 they measured wrong and 1 was not complete and 1 looks like there is a 5ft square patch in the middle of the room. The not complete room we ended up having to pay an additional $250 to get them to finish the job.

The other room they sent out their inspector and he tells us its a MFR defect. We get a phone call telling us to get the carpet professionally cleaned to solve the problem. They do not stand by their work.

Now all they do is dodge my calls and push me away. NEVER USE EMPIRE!!

Product or Service Mentioned: Empire Today Installation.

Monetary Loss: $900.

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